IPad IPhone Troubleshooting Guide

Iphone  problem troubleshooting guide.

In this post I will guide you how to do iPhone troubleshooting. You can use these methods to repair following iPhone problem.

1. iPhone hang or freeze.

2. Application close automatically.

3. iPhone restart while you are working or iPhone shutdown automatically.

4. iPhone working slow and hang.

5.iPhone hang while playing video or movie and iPhone start in recovery mode.

 

You can use below iPhone troubleshooting methods to fix iPhone problem.

1) How to Restart iPhone : 

 

Press and hold power button and when you see slide to power off. Power off iPhone. Again power on your iPhone. This will solve problem like iPhone occasionally not responding or apps not responding on iPhone.

2) Reboot or force restart iPhone for problem troubleshoot : 

 

 To force restart iPhone. Press and hold power and volume button on iPhone 12, 7 / 7+. Press and hold power and home button on iPhone 6, 11 / iPod touch for ten second until you see apple logo. Then release both the button, iPhone reboot in normal mode. This can fix problem like iPhone hanging, iPad apps not responding or iPhone freeze stuck, app close automatically.

3) Start iPhone in safe mode for troubleshooting :

 

 Safe mode only work in jailbreak iPhone. It does not work will all apple devices. This iPhone tips is not for all models.

            Press power button to start your iPhone. When apple logo on screen, release power button. Press and hold volume up button for around 1 minute or so. Iphone will start in safe mode, that means iPhone load only default apps that are installed with new iPhone. You can remove or uninstall apps which you have installed on new iPhone. This mode is helpful when apps are not responding, apps cause iPhone freeze or stuck and iPhone shutdown and restart automatically. 

4) Use crash log for troubleshooting iPhone hardware software problems:

 

When you sync iPhone to computer iTunes. Log file of iPhone will transfer to iTunes computer. This also transfer crash report of iPhone, iPad or iOS devices. This iPhone tips is very useful for iPad / iPhone troubleshooting.

On iPhone – go to iPhone setting – privacy- diagnostics and usage – diagnostics and usage data. Here you can see all logs files on iPhone. On windows xp, windows vista, windows 7 or windows 10 computer you can find crash log file at

C:\documents and settings\admin or log in username\application data\ apple computer\logs\ crash reporter\mobile device\ your device name folder \ log file list.  Here you can see many log file which are generated because of error or failure of hardware or software crash or any kind of error generated due to malfunction of iPhone.

On Mac computer: root directory or home directory \library \log\crashreporter\mobile device\ your apple device name.

            Use crash reporter tool or XCODE tool for crash log file reading. This tool convert log file in understandable language. You can find why apple iPhone stuck at apple logo. Whether problem is software or firmware level or it is hardware problem.  Even when your display is not responding or there is some hardware issue, it will generate log file. Does any app crashed and due to that iPhone stuck or hang. This log file are useful for iPhone problem troubleshooting. When iPhone freeze or working very slow compare to normal speed while playing movies or songs.  Apps close automatically or iPhone restart or power off automatically, a log file will be created for this error.

5) Reset iPhone :

 

How to reset iPhone / iPad or iOS devices :  

 Go to iPhone setting – general – reset  there are 

3 ways for how to reset iPhone.

 

      1. Reset all setting -      this will reset all setting of iPhone to factory default. But this will not delete any data on iPhone.

     2. erase all content and setting  -      this will delete content like music  songs video,  contact list, address book, apps  etc. So take backup before going for this option or transfer iPhone music, songs mp3, photos and video to computer or another iPhone.

                     This will help to fix iPhone working slow, iPhone hang or stuck while playing music video or games, iPhone working slow, iPhone sync problem and iPhone hang or freeze. Here is how to troubleshoot iPhone stuck at apple logo screen without losing data. Resetting can also fix iPhone sound related problem.

 

         -3. Reset network setting of iPhone : 

 

   This is useful iPhone troubleshooting option. This will fix network related problem of iPhone iPad. This will reset all WiFi setting to factory default and all internet network related setting to default. You need to reconfigure all setting after that. This can solve iPhone WiFi related problem, iPhone WiFi not working and email problem on iPhone.

6) Restore iPhone for troubleshooting:

 

 if none of above can solve iPhone problem, then go for iPhone restoring. Restoring will delete all data on iPhone or iPad including music, films, photo gallery, iPhone library apps and contact address list. Transfer all iPhone data music video to computer or iCloud before restoring iPhone. Here is how to restore iPhone without losing data. You can restore iPhone by recovery mode or DFU mode. You can also restore iPhone from backup on iTunes and icloud.

 Restoring iPhone / iPad can solve many problems like iPhone stuck at logo screen, iPhone start in recovery mode, iPhone hang or freeze and iPhone working slow.

IPhone Restore via recovery mode : 

 

To enter into recovery mode of iPhone, open iTunes and connect iPad to computer via USB cable. Press and hold power and home button simultaneously, keep holding button until you see iTunes logo USB port on iPad screen. Or you will get below pop up message on computer.

 

‘There is problem with your iPhone, device name iPhone that requires it to be updated or restored’.

 

               First update iPad, if this cannot solve your problem. Then go for ipad restoring.

 

IPhone Restoring via DFU mode :

 

DFU mode allow you to install older version of iOS also.  If you have upgraded iPhone to latest version of iOS. And iPhone is working very slow or it hang or stuck while working. Then install older version of iOS on iPhone. So that iPhone problem can be fixed. In recovery mode you can install only latest version of iOS.

To enter into iPhone DFU mode.

 

 connect iPhone to computer - open iTunes - press and hold power and home button of iPhone for ten to twelve seconds. Then release power button but keep holding home button. Until you see below popup message on your computer. Keep in mind iPad screen remain blank during all the time. If you get iTunes logo or apple logo on screen, then you are in recovery mode not in DFU mode.

 

‘Itunes has detected iPhone in recovery mode. You must restore this iPhone before It can be used with iTunes.'

Problem Troubleshoot iPhone won’t turn on :

 

 There are many reasons why iPhone would not power on. Remove battery and reinsert battery again. Clean 3 battery point connector on Printed Circuit Board PCB. Also check digitizer of iPhone. Here is detail guide about iPad  / iPhone won’t power on giving beep sound. Also try different battery on iPhone and turn on iPhone. There may be issue with hardware of your iPhone.

 

Ipad or iPhone sound problem troubleshooting:

 

 First restart iPhone. Reset all setting of iPhone / iPad. Clean mice and speaker hole for dust. They are on outer body of iPhone. Turn off Bluetooth on iPhone. As it may detect any Bluetooth headphone or speaker and pair itself.

Ipad iPhone does not recognize by computer iTunes :

 

Many time when you connect iPhone to computer to transfer music video photo and contact list to computer. But computer does not recognize iPhone  / ipad. First check USB cable of iPad, I suggest to use original cable. Then install apple mobile device USB driver on computer. Also update iTunes to latest version. Here is how to fix iPhone does not recognize by computer iTunes. In this post I have explained 7 reasons for iPad iPhone not found by computer.